Frequently Asked Questions
I can't get an answer when I phone the salon?
We would like our customers to book their appointment online. Please make sure to fill in the indications form to make sure you get the most out of your appointment. whilst our Therapists are with clients, they cannot be interrupted to deal with calls and enquiries, so please excuse us for closing the doors during client sessions. Feel free to get in touch and we'll get back to you within a short period of time.
Can I be sure that I'll get a professional therapy service?
Yes, you can be assured that our therapists are educated for each of the therapies advertised on this website.
I can't make it to my booking, now what?
We allow bookings and reservations of your appointment based on trust. We know that sometimes plans change, so we accept that you may have to cancel or move your appointment to a more convenient time this can be done easily through your profile by logging in the top right-hand corner.
We would like to try and avoid having last minute cancellations, so please try to give us 24 hours of notice so we can refill your appointment with another person who might need help.
How do I get the best out of my treatment?
Although we have your contra-indications form, it is always best to inform your therapist about your particular ailments which are concerning you before treatment. You may also tell the therapist during your massage if you have any adjustments to make, softer or harder, or to avoid certain areas which are causing discomfort.
Is Deep tissue Massage painful & what do I wear?
Deep Tissue Massage is really good for getting the knots out of your muscles, and it can be quite painful for a day or two afterwards. However, you will soon start to feel the benefits, and feel relaxed and at ease again. At our salon we ask you to strip down to your underwaer and we cover your body with large towels. This will keep you warm during the massage as the therapist concentrates on different areas during the treatment.
Your Contra - indications form
Another reason for booking online is so we can send you the contraindications form automatically. Once you have filled it in it will come back to us with any details of medical problems a client may have. Our therapists are trained to massage certain conditions, such as pregnancy for example, or be able to give you advice on suitable treatment for your particular problem. For some things we may not be able to perform therapy, and we will ask you to get a letter from your doctor to give us the go-ahead to treat you. In some cases we will know in advance if we cannot treat you, and let you know what you can do in this case.